Email setup - Outlook 2007 for Plesk

This walkthrough will show you how to configure Outlook 2007 to work with your new Plesk email address.

Materials

Make a note of your email address and your email password so you can reference them when you go through the instructions.

Instructions

  1. Open Outlook.
  2. From the Tools menu, click on Account Settings...
  3. Go to the E-mail tab.
  4. Click New... to add a new account.
  5. Select Microsoft Exchange, POP3, IMAP, or HTTP, then click Next >.
  6. At the bottom of the screen, select the option to Manually configure server settings or additional server types. Click Next >.
  7. Select Internet Email, then click Next >.
  8. Enter your account information:
    • Your Name: The name you want to display with this email address.
    • E-mail Address: Your new email address.
    • Account Type: IMAP (keep messages synced to the server) or POP3 (download messages locally)
    • Incoming mail server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    • Outgoing mail server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    • User Name: username@example.com (your full email address)
    • Password: The password you created for this email address.
    • Select Remember password.
    • Do NOT select "Require logon using Secure Password Authentication (SPA)."
  9. Click More Settings... A new window will pop up.
  10. Go to the Outgoing Servertab.
    • Select My outgoing server (SMTP) requires authentication.
    • Select Use same settings as my incoming mail server.
  11. Click OK.
  12. Click Test Account Settings...
  13. After a few seconds, you should see the test complete successfully. Click Close. If it does not complete successfully, you can still finish setting up the account. Be sure to go through the advanced settings sections of this article to verify that all of your information is correct.
  14. Click Next >.
  15. You should see a confirmation message for the account creation. Click Finish.

Congratulations! You've just set up Outlook 2007 with your new email address. Try sending yourself a test message to make sure you can send and receive.

Advanced Outgoing SMTP and Incoming Settings

If you have trouble sending or receiving email, you may need to adjust your outgoing and incoming email settings.

  1. Open Outlook 2007.
  2. From the Tools menu, click on Account Settings...
  3. Go to the E-mail tab.
  4. Select your email account so it is highlighted.
  5. Click Change...
  6. Click More Settings... A new window will pop up.
  7. Go to the Outgoing Servertab.
    • Select My outgoing server (SMTP) requires authentication.
    • Select Use same settings as my incoming mail server.
  8. Now go to the Advanced tab.
  9. For the Incoming Server port number you have several choices. If you chose IMAP, your default port is 143. If you chose POP3, your default port is 110. You also have the option to use SSL encryption for your incoming messages, which will improve (but not guarantee) your security. In that case, you should use port 993 for Secure IMAP or 995 for Secure POP3. A warning: If the domain for your mail server does NOT have a matching SSL certificate installed on it, you will start to get a popup that says The server you are connected to is using a security certificate that cannot be verified.
  10. You have a choice for whether or not to check This server requires an encrypted connection (SSL). Do NOT select it if in the previous step you chose ports 143 or 110. DO select it if you chose ports 993 or 995.
  11. You have two options for the Outgoing server (SMTP) port. The default is port is 25. You also have the option to use SSL encryption for your outgoing messages. The Secure outgoing port is 465. The same warning from the incoming server step, for using SSL encryption without a matching certificate, applies here. You will get a popup warning from Outlook if the certificate doesn't match your domain.
  12. Use the following type of encrypted connection: Select None if you are using port 25, or SSL if you are using port 465.
  13. IMAP accounts only: Leave the Root folder path set to default; Outlook should have automatically detected your server's settings.
  14. POP3 accounts only: In the Delivery section, most people will prefer to check Leave a copy of messages on the server and Remove from server when deleted from 'Deleted Items'. This will allow you to access your email on multiple computers, while keeping your server from getting clogged up with old messages.
  15. Click OK.
  16. Click Next >.
  17. Click Finish.

Use ISP Outgoing Mail Server

If all of your settings are correct and you are still unable to send email with Outlook, your Internet Service Provider may be blocking outgoing traffic on the standard SMTP (mail-sending) port. ISPs do this in an effort to cut down on spam.

You can find out whether this is happening in your case with a telnet test. At the command prompt, type:

telnet example.com 25

Use your own domain name instead of example.com.

If the telnet test times out or can't connect, this indicates that your ISP is blocking Port 25. In that case, you should contact your ISP for instructions on how to use their outgoing mail server instead. The email will still be coming from your own email address. It will just route through their servers instead of our servers.

Troubleshooting

Enter Network Password popup

Symptom: You constantly receive the popup Enter Network Password.

Solution: You may need to reset your password, save the password in Outlook, disable your antivirus software, or replace a corrupted Outlook file. Try each of the solutions below until the issue is resolved.

  1. Reset your password in Plesk.
  2. Save your password in Outlook.
    1. Open Outlook 2007.
    2. From the Tools menu, click on Account Settings...
    3. Go to the E-mail tab.
    4. Select your email account so it is highlighted.
    5. Click Change...
    6. Re-type your password in the appropriate field.
    7. Select Remember password.
    8. Click Next >, then Finish.
  3. Try disabling your antivirus software. It can interfere with Outlook.
  4. Follow these instructions from Microsoft to recreate the possibly corrupt Outlook files for your email account: http://support.microsoft.com/?id=290684.
  5. If the problem persists, contact Microsoft Support.

Cannot send email

This may be due to your Internet Service Provider blocking the standard outgoing email port. See the Use ISP Outgoing Mail Server section above for help.

Receive multiple copies of the same message

Symptom: You are receiving multiple copies of the same email, or a friend reports that you are sending multiple copies of the same email.

Solution: One cause of this (but not the only possible cause) is that the sender's antivirus software interferes with Outlook's record of the sent message. If you are the recipient of the messages, try asking the sender to temporarily disable his or her antivirus. If you are the sender, try disabling your own antivirus.

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