How Does Your Billing Cycle Work?

Credit Card Billing: All credit cards are automatically billed once on your anniversary billing cycle date. If your credit card is declined, you will have 14 days to make payment. After this 14 days, your account will be placed on hold until services are paid for. We will notify you the day your credit card is declined at your email address of record. We will send a second notice 7 days later and a third notice at day 13.

Traditional Billing: All accounts paying by check, money order, cashier's check or PayPal will be sent an invoice via e-mail 21 days before the due date. We will send a second notice 7 days before the due date. If payment is not received by the 14th day past the due date, we will suspend your account until payment is received.

On Hold Status: All accounts will be placed on hold after you are 14 days past due. While in this status, all services will be suspended. We keep all suspended accounts on hold up until the 60-day past due mark. At that stage, they are changed to Collections Status. We do not delete any files or information while On Hold. All data is stored.

Collections Status: After your account is delinquent 60 days, we will delete all account information, including all files contained within your web site or server. Once this is done, you will not be able to recover any files. Your account record and delinquent balance is then passed on to our collection agency. We use a third party to do all of our collections. We currently use Target Billing and they can be reached at 619-291-8520. Once the account is handed over to Target Billing, you will need to work with them directly.

NOTE: A Late Fee of $20 USD is accessed to all accounts at 30 days past due.

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